Terms of Service

These Terms of Service ("Terms") govern your access to and use of Safe Ride Network, operated by Safe Ride Network ("Safe Ride Network," "we," "us," or "our"), including our website, applications, portals, and related services (the "Platform"). By using the Platform, you agree to these Terms.

1. What Safe Ride Network Is (and Is Not)

Safe Ride Network is a technology marketplace and coordination platform that helps Organizations post transportation needs and independent contractor Drivers browse trips, submit offers, and perform services when selected.

Safe Ride Network does not provide transportation services and is not a motor carrier, common carrier, taxi service, ambulance provider, or employer of Drivers. The Platform provides tools such as trip posting, offer workflows, secure portals, real-time GPS tracking, geofencing alerts, trip history, pre-trip checklists, and ratings/reviews.

2. Eligibility and Account Types

You must be at least 18 years old to create a Driver account or an authorized Organization user account. Organization accounts may only be used by authorized representatives who have authority to bind the Organization. You are responsible for maintaining account security.

3. Independent Contractor Relationship (Drivers)

Drivers are independent contractors, not employees, agents, or partners of Safe Ride Network. Drivers are solely responsible for their schedule, vehicle, expenses, licenses, insurance, taxes, and legal compliance. Safe Ride Network does not guarantee trip volume, earnings, or minimum income.

4. Marketplace Rules

• Organizations may post trips including student transport, NEMT, senior/accessibility rides, medical courier, and group transport.
• Drivers may browse eligible trips and submit offers for Organization review and approval.
• We do not guarantee offers, acceptance, availability, or completion of any trip.
• Additional terms may apply between Organizations and Drivers outside the Platform.

5. Safety, Vetting, and Operational Tools

The Platform supports driver vetting (background checks, drug screening where applicable, vehicle inspections, CPR/First Aid, Defensive Driving), real-time GPS, geofencing, trip trails, pre-trip checklists, ratings, and optional trip audio recording for safety and quality. These tools support transparency but do not guarantee safety or eliminate all transportation risks. Organizations remain responsible for selecting Drivers appropriate for their needs.

Trip Audio Recording

Safe Ride Network offers an optional trip audio recording feature for safety, quality assurance, and dispute resolution. Either a Driver or a Rider/Organization may turn this feature on in their account or app settings. Recording occurs only when at least one party on the trip has enabled the feature. The other party is notified in the app when audio may be recorded.

Important — 30-day retention. Trip audio is kept for 30 days from the start of the recording and is then automatically and permanently deleted. After that period, recordings cannot be recovered. If you have a safety concern, quality issue, or dispute that may require the recording, you must report it within those 30 days while the file is still available.

Who can access recordings. Access is limited and controlled: (a) Platform Administrators; (b) the Organization that booked the trip; and (c) Drivers and Riders only when an Administrator has explicitly granted them permission to listen. Recordings are not public and are not available for general download.

You may turn trip audio recording on or off at any time in your app settings. Using the feature means you understand that audio of the trip may be captured under the conditions above, subject to our Privacy Policy.

6. Payments, Fees, and Payouts

We may charge Platform fees disclosed during signup, trip posting, checkout, or payout setup. Payments and payouts may be processed by third parties (for example, Stripe). You agree to applicable processor terms. We may withhold or adjust payouts to address fraud, disputes, or policy violations.

7. Acceptable Use

You agree not to:

• Violate applicable laws or regulations
• Misrepresent identity, credentials, vehicle capacity, or insurance
• Use the Platform for unauthorized emergency ambulance services
• Circumvent fees, vetting, ratings, or offer workflows
• Harass, threaten, or discriminate against users
• Misuse GPS, trip data, or portal access
• Interfere with Platform security or integrity

8. Organization Responsibilities

Organizations are responsible for:

• Accurate trip postings and safety/accessibility requirements
• Compliance with sector-specific laws (education, healthcare, NEMT, privacy)
• Required consents and notices for passenger data
• Operational decisions including Driver selection and trip approval

9. Driver Responsibilities

Drivers are responsible for:

• Valid licenses, permits, insurance, and vehicle safety
• Accurate vehicle and accessibility profile information
• Compliance with traffic laws and safety standards
• Completing required checklists and tracking workflows for active trips
• Professional, lawful conduct and prompt incident reporting

10. Ratings, Reviews, and Enforcement

We may use ratings, reviews, complaints, and operational records to investigate concerns and restrict access to the Platform. We are not obligated to publish or remove any particular review but may moderate unlawful, fraudulent, or abusive content.

11. Intellectual Property

The Platform and Safe Ride Network content are protected by intellectual property laws. You receive a limited, revocable license to use the Platform for its intended purpose. You may not copy, modify, reverse engineer, or resell the Platform except as permitted by law.

12. Third-Party Services

Mapping, payments, background checks, hosting, and other integrated services are governed by third-party terms. Safe Ride Network is not responsible for third-party services outside our reasonable control.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED SERVICE, GPS ACCURACY AT ALL TIMES, OR THAT VETTING WILL IDENTIFY ALL RISKS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAFE RIDE NETWORK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR PERSONAL INJURY/PROPERTY DAMAGE ARISING FROM THE PLATFORM OR TRANSPORTATION SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100.

15. Indemnification

You agree to defend, indemnify, and hold harmless Safe Ride Network from claims arising out of your use of the Platform, transportation services you provide or arrange, your violation of these Terms or law, information you submit, and disputes between Organizations and Drivers.

16. Suspension and Termination

We may suspend or terminate access for policy violations, safety concerns, or risk to other users. Certain obligations survive termination, including payment, indemnity, intellectual property, and liability limitations.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law rules. Except where prohibited by law, exclusive jurisdiction and venue for disputes will be in state or federal courts located in Kansas.

18. Changes to These Terms

We may modify these Terms by posting updated versions on the Platform. Continued use after the effective date constitutes acceptance of material changes where permitted by law.

19. Contact

Safe Ride Network
Email: support@saferidenetwork.com
Mailing address:
Safe Ride Network
9350 E Corporate Hills P.O. Box 780926 Wichita, KS 67278