Privacy Policy

This Privacy Policy describes how we ("Safe Ride Network," "we," "us," or "our") collect, use, disclose, and protect information when you access or use Safe Ride Network (the "Platform"), including our website at saferidenetwork.com and related services.

Safe Ride Network is a professional transportation marketplace that connects Organizations (such as schools, school districts, medical providers, clinics, and senior living facilities) with independent contractor Drivers. We are not a transportation carrier. By using the Platform, you agree to this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

• Organizations and their authorized users
• Drivers (independent contractors)
• Website visitors
• Other individuals whose information is submitted through the Platform (for example, passengers listed on trips)

2. Information We Collect

A. Information You Provide

Account and profile information: Name, email, phone number, credentials, Organization name, facility type, role, and account preferences.

Driver vetting and compliance information: Background check and screening results (where applicable), drug screening information, vehicle details, inspection records, certifications (CPR/First Aid, Defensive Driving), and uploaded verification documents.

Organization and trip information: Trip postings (locations, dates, routes, passenger counts, special requirements), service categories (student transport, NEMT, senior/accessibility rides, medical courier, group transport), offer details, communications, ratings, reviews, and optional trip audio recordings when a party has enabled recording for safety and quality.

Payment and payout information: Billing details for Organizations and payout details for Drivers (for example, via Stripe Connect). Payment card data is generally processed by third-party payment processors, not stored directly by us.

B. Information Collected Automatically

Location and GPS data: Because the Platform provides real-time operational visibility, we collect precise location data including real-time GPS during active trips, geofencing events, historical trip trails, and location associated with trip status updates.

Device, usage, and log data: IP address, browser type, device identifiers, pages viewed, features used, timestamps, and security logs.

Cookies and similar technologies: Used for authentication, security, preferences, analytics, and Platform functionality.

C. Information from Third Parties

We may receive information from background screening providers, payment processors, mapping/GPS services, authentication and hosting providers, and Organizations or Drivers who submit trip-related information.

3. How We Use Information

We use information to:

• Operate the marketplace (trip posting, offers, assignments, and coordination)
• Provide safety and accountability features (GPS tracking, geofencing, trip trails, checklists, ratings, and optional trip audio recording)
• Verify users, enforce standards, and investigate fraud or policy violations
• Process payments and payouts
• Communicate with you about service, security, and account matters
• Improve, secure, and comply with legal obligations

4. How We Share Information

Between Organizations and Drivers

To enable the marketplace, we share relevant trip details, profile information, offer terms, real-time trip status, GPS/location data, geofencing alerts, and trip history between parties involved in a trip, subject to Platform permissions.

Service Providers

We use vendors for hosting, payments, mapping/GPS, background screening, communications, analytics, and security. They access information only as needed to perform services for us.

Legal, Safety, and Compliance

We may disclose information to comply with law, enforce our Terms, protect safety, or investigate fraud and security incidents.

Business Transfers

Information may transfer in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information for money.

5. Student, Patient, and Passenger Data

Organizations may submit trip information relating to students, patients, seniors, or other passengers. Organizations are responsible for having a lawful basis to collect and share this information and for providing required notices. If you are seeking information about a specific trip, contact the Organization that arranged the transportation.

Trip Audio Recording

Either a Driver or a Rider/Organization may choose to enable trip audio recording in settings. Audio is recorded only when at least one party on the trip has the feature enabled. Recording is used for safety, quality assurance, and dispute resolution—not for marketing.

30-day retention (please read carefully). Trip audio files are stored securely and automatically deleted after 30 days from the start of the recording. After deletion, the recording is permanently gone and cannot be recovered. If you need a recording for a complaint or dispute, report the issue within those 30 days so authorized staff can review it while it still exists.

Who can access trip audio. Access is tightly limited: Platform Administrators; the Organization that booked the trip; and Drivers or Riders only when an Administrator has explicitly granted them permission to listen. Signed, time-limited links are used so files are not openly available.

You can turn trip audio recording on or off at any time in your app settings. Disabling the feature stops new recordings for trips where no other party has enabled it. This section works together with our Terms of Service.

6. Data Retention

We retain information as long as reasonably necessary to provide the Platform, maintain trip and GPS history for accountability, comply with legal requirements, and resolve disputes. Trip and location history may be retained longer where needed for safety, compliance, or legal defense. Trip audio recordings are an exception to longer operational retention: when created, they are kept for 30 days from recording start and then automatically and permanently deleted. After 30 days they cannot be recovered. Issues or disputes that require a recording must be reported within that 30-day window.

7. Security

We use administrative, technical, and organizational safeguards including role-based access controls and secure portals. No method of transmission or storage is completely secure. You are responsible for safeguarding your account credentials.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of marketing communications. Submit requests to dispatch@saferidenetwork.com. We may need to verify your identity and role before responding.

California and certain other U.S. state residents may have additional privacy rights. We will honor applicable legal requirements.

9. Cookies

You can control cookies through browser settings. Disabling cookies may affect Platform functionality.

10. Children's Privacy

The Platform is not directed to children under 13 for direct account creation. Organizations may use the Platform to coordinate student transportation in compliance with applicable laws.

11. International Users

Safe Ride Network is operated from the United States. Information may be processed in the U.S. and other locations where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy by posting a revised version on the Platform and updating the "Last Updated" date. Material changes may be communicated through the Platform or other appropriate means.

14. Data Collection Categories

The following table summarizes the categories of personal data we collect and process through Safe Ride Network (the Driver app, Rider/Organization apps, and website). This summary aligns with our Google Play Data Safety declarations.

Personal Information

Name, Email address, User IDs, Address, Phone number, Other information

Why collected: Account creation and management, trip coordination, driver vetting, communications, and fraud prevention.

Required: Required for account creation and platform use.

Shared: Shared with Organizations involved in your trips, background-check vendors, payment processors, and other necessary service providers for fraud prevention, security, and compliance purposes.

Location

Approximate location, Precise location

Why collected: Real-time trip tracking, geofencing, driver-to-passenger matching, and safety features during active trips.

Optional: Optional — required only when using trip-related features.

Shared: Approximate and precise location shared with Organizations involved in your trips, background-check vendors, and other necessary service providers for fraud prevention, security, and compliance.

Financial Information

User payment information (billing and payout details)

Why collected: Processing payments from Organizations and payouts to Drivers through Stripe Connect and other payment processors.

Required: Required for Drivers to receive payouts and for Organizations to post trips.

Shared: Shared with payment processors and fraud prevention services.

Messages

Emails (including support communications and in-app messaging)

Why collected: Trip coordination, account management, customer support, and developer communications.

Shared: Shared with necessary service providers for app functionality, developer communications, fraud prevention, security, and compliance.

Files and Documents

Files and documents: Driver onboarding documents (licenses, insurance, certifications), profile photos, trip-related images and videos, and other uploaded files.

Why collected: Driver onboarding documents (licenses, insurance, certifications), profile photos, trip-related images and videos, and other uploaded files.

Optional: Optional — required only for specific features such as driver onboarding and profile customization.

Shared: Shared with Organizations involved in your trips, background-check vendors, and other necessary service providers for app functionality, fraud prevention, security, and compliance.

Trip Audio

Optional trip audio recordings (captured on the Driver device when a party has enabled recording)

Why collected: Safety, quality assurance, and dispute resolution for marketplace trips.

Optional: Optional — recording starts only when at least one trip party has enabled the feature in settings.

Retention: Automatically deleted after 30 days. After deletion the file cannot be recovered. Report issues that need the recording within 30 days.

Shared: Accessible to Platform Administrators, the Organization that booked the trip, and Drivers/Riders only when an Administrator has explicitly granted listen permission.

15. Data Deletion

You may request deletion of your account and associated personal data at any time. Follow the steps below.

How to request deletion

To delete your Safe Ride Network account and associated data, visit saferidenetwork.com/delete-account .

You can also email privacy@saferidenetwork.com with the subject line "Account Deletion Request" and include your registered email address, account type (Driver, Rider, or Organization), and any account ID you know.

Partial data deletion

You may also request deletion of certain data without deleting your entire account. This can include activity history, transaction history, and images or videos. To request partial data deletion, visit saferidenetwork.com/delete-account or email privacy@saferidenetwork.com and specify which data you wish to have deleted.

What is deleted

When your request is approved, we delete or de-identify personal data associated with your account, including profile information, uploaded documents and photos, device identifiers, location history, trip history, and login credentials.

What we may retain

Some information may be kept for a limited time when required by law, safety, or fraud prevention:

• Financial and tax records (payments, payouts, invoices, W-9/1099 data): retained as required by tax and accounting rules — typically up to 7 years.
• Background-check and compliance records: retained as required by screening providers, safety obligations, and applicable law.
• Fraud prevention, security, and legal claims: limited records may be kept to investigate abuse, defend legal claims, or meet regulatory requests.
• Anonymized or aggregated data: statistics that no longer identify you may be retained for product improvement.
• Shared operational records: trip details needed by another party (for example, an organization that booked a ride) may remain in that party's account history in de-identified or limited form.

Timeline

Most personal data is deleted within 30 days after we verify your request. Certain records listed above may be retained longer when required by law or for the purposes described. You will not be charged a fee to request deletion.

Data Security and Encryption

Your data is encrypted in transit. All information is transferred over secure connections (TLS/HTTPS). We use administrative, technical, and organizational safeguards including role-based access controls and secure portals to protect your information. No method of transmission or storage is completely secure, so you are responsible for safeguarding your account credentials.

Contact

For privacy or data deletion questions, contact privacy@saferidenetwork.com
For general support, contact dispatch@saferidenetwork.com

13. Contact Us

Safe Ride Network
Email: support@saferidenetwork.com
Website: https://www.saferidenetwork.com
Mailing address:
Safe Ride Network
9350 E Corporate Hills P.O. Box 780926 Wichita, KS 67278