Delete Your Account

How to request account and data deletion

You can request deletion of your Safe Ride Network account and related personal data at any time. Follow the steps below. We verify every request before processing it.

Option 1 — Email request (recommended for all users)

1. Send an email to privacy@saferidenetwork.com (you may also use dispatch@saferidenetwork.com).
2. Use the subject line: Account Deletion Request
3. Include in the message:
   • The email address registered on your account
   • Your account ID or user ID, if you know it
   • Your account type (Driver, Rider, or Organization) and which app you use (SafeRide Driver, SafeRide Rider/Organization, or the website)
4. We will verify that you control the account, then process the request. You will receive a confirmation when deletion is complete (or if we need more information).

Start email deletion request

Option 2 — In-app / in-portal request

If you are signed in to a Safe Ride Network product, you may also request deletion from your account area:

• SafeRide Driver (mobile app): open the app → Account or Profile → use Support / contact options, or email us as in Option 1 with subject “Account Deletion Request”.
• SafeRide Rider / Organization (mobile app): open the app → Profile or Account → request deletion via Support, or email us as in Option 1.
• Website portals: sign in → Profile / Support → submit a deletion request message, or email us as in Option 1.

There is no requirement to keep the app installed after you email your request. Email alone is enough for Google Play and for all user types.

What we delete

When your request is approved and processed, we delete or de-identify personal data associated with your account, including (where present):

• Profile information (name, contact details, preferences)
• Profile photos and organization logos you uploaded
• Driver documents and identity materials you uploaded for onboarding
• Device identifiers and push notification tokens tied to your account
• Location history and GPS trails linked to your account, where legally allowed
• Trip history and offers tied to your account, where legally allowed and not required for another party’s records
• In-app messages and support content that only relate to your account
• Login credentials and access to the Platform for that account

What we may retain (and why)

Some information may be kept for a limited time when the law, safety, or fraud prevention requires it. Examples:

• Financial and tax records (payments, payouts, invoices, W-9 / 1099-related data): retained as required by tax and accounting rules—typically up to 7 years.
• Background-check and compliance records: retained as required by screening providers, safety obligations, and applicable law (period may vary by jurisdiction and program).
• Fraud prevention, security, and legal claims: limited records may be kept as reasonably necessary to investigate abuse, defend legal claims, or meet regulatory requests.
• Anonymized or aggregated data: statistics that no longer identify you may be retained for product improvement.
• Shared operational records: trip details needed by another party (for example, an organization that booked a ride) may remain in that party’s account history in de-identified or limited form.

How long deletion takes

Most personal data is deleted within 30 days after we verify your request. Certain records listed above may be retained longer when required by law or for the purposes described. After deletion, you will no longer be able to sign in with that account.

Verification and processing

We verify account ownership before deleting data so that no one else can remove your account without authorization. Requests are processed as quickly as possible—usually within a few business days of verification, and personal data removal is completed within the 30-day window above unless a legal exception applies. You will not be charged a fee to request deletion.

Related policies

For more detail on how we collect and use data, see our Privacy Policy and Terms of Service.

Contact

Shining Light Capital LLC
Safe Ride Network
Privacy / account deletion: privacy@saferidenetwork.com
General support: dispatch@saferidenetwork.com
Web: https://www.saferidenetwork.com